Refund Policy

Last updated: October 2026

We want you to be happy with your purchase. Because everything we sell is digital, refunds work a little differently than in a regular shop. Here's how it works.

## Our Refund Policy

All our products are digital and are delivered instantly after payment. Because a delivered key can't be returned, sales are final once the product has been delivered. The exceptions below apply if you contact us within 30 days of your purchase. If you write to us within those 30 days, we'll handle your request even if the fix takes a bit longer. After 30 days from the purchase date, we can't accept replacement or refund requests.

## Key Not Working

If your key doesn't work, don't worry. Contact us on Discord within 30 days of your purchase with your order details, and we'll send you a working replacement as fast as we can. If we can't provide a working key, you'll get a refund.

## Delivery Problems

If your payment went through but you never received your key, check your spam folder first. If it isn't there, contact us within 30 days of your purchase and we'll resend it or deliver it manually. If we can't deliver the product, we'll refund you in full.

## Double Charges

If you were charged more than once for the same order by mistake, tell us within 30 days and we'll refund the extra payment.

## When a Refund Isn't Possible

We can't give a refund or replacement if:

- you contact us more than 30 days after your purchase

- the key has already been used, activated or shared

- the product doesn't work because of your device, your system or something you changed (see the product page for requirements)

- you changed your mind after the product was delivered

- you were banned or restricted in a game or by a platform while using a product, since using our products is at your own risk

## How to Ask for Help

Open a ticket on our Discord server and send us your order ID or the email you used at checkout, plus a short description of the problem (a screenshot helps). The faster you reach out, the faster we can fix it.

## Chargebacks

Please contact us before opening a dispute with your bank or payment provider. We almost always solve problems faster than a dispute can. Chargebacks filed without contacting us first may lead to your access and keys being revoked.

## How Refunds Are Paid

Approved refunds go back to the original payment method where possible. For crypto payments, the refund is sent to the wallet address you give us, so please double-check it. Crypto transactions can't be reversed once they're sent.

## Changes to This Policy

We may update this policy from time to time. The latest version is always on this page.

## Contact

Need help or have a question about a refund? Reach us through our Discord server: https://discord.gg/dTTfFdqvek